Hi Experts:
I have requirement to Create a DERIVE function: Derive "Due Date" on Customer Change Request based on "CR Priority" Code.
This would be a Create Customer CR. 7.0
Example:
IF Priority Code = 1 (Urgent) then> Due Date = Current Date + 1 Day (work day)
IF Priority Code = 2 (Standard) then> Due Date = Current Date = 2 Day (work day)
How do I get the Priority Code and Due Date available in the rule-set. What Entity do I use to create the DERIVE Function?
any suggestions is greatly appreciated.
Thanks for your assistance.