Hi Experts,
As I know MDG calculates and report the SLA times for an entire process, It will show as violated if the number of days/half day is exceeded since the creation, but it does not show in which step took more time to process.
My requirement is to have SLA control in each step of a workflow. Please check the following example:
Material creation that has 2 approval steps since it submission.
Example: Submission (Requestor) -> Approval 1 (Business Area) -> Approval 2 (Master Data Specialist) -> Activation / Replication
I need to know through a report how much time the Approval 1 took to process the Change request, How much time Approval 2 took to process the Change Request based on the priority set by the requestor.
With this report the responsible from the Master Data department can check the time spent by the processors for each step of the process.
Does anyone had a similiar requirement?
What is the best approach to achieve this? Through standard SLA queries it is possible to have more information? Or only having an enhancement?
I appreciate any help.
Kind Regards,
Fabiano