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SLA for Workflow steps in MDG

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Hi,

 

I would like to set SLA time for each of the workflow step in Create/Change request in MDG.

 

As a standard we can able to do this only for Create change request type and not to its sub processes(different approvals and reviewers).

 

But I want to set SLA for approver & reviewer as mentioned below. Based on that it can be tracked where the CR is pending and for how long?

 

Requestor   ->  Approver   ->   Reviewer   ->  Complete

(Create CR)    (Approve CR)  (Review CR)   (Complete CR)

 

Can this be achieved?

 

Thanks

Bala


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